Peace of Mind - Dealer Letter to Our Customers

 

At Sternberg Ford the safety, health, and well-being of our customers and employees is a top priority as we face the current COVID-19 situation. We are closely following the guidance of the CDC and local public health agencies/government. We are prepared to navigate these challenging times with everyone's safety in mind. We have implemented procedures to protect our customers and employees to help ensure that our dealership remains open for your convenience. Our cleaning crew is being hyper-vigilant with their cleaning and sanitation efforts. Everyone is using proper personal hygiene, including more frequent hand washing, use of hand sanitizer, and social distancing. In an effort to make the car buying process as convenient as possible for our customers, in case you do not feel comfortable visiting the dealership, we are prepared to do everything remotely via phone calls, texts, and emails. We can send videos and additional photos to give you peace of mind. If you live within 20 miles of the dealership we will bring the test drive to you. We will also deliver sold vehicles for free within 30 miles of the dealership. Any questions, or to get started in the process, please give us a call at 888-263-7958.


At this time when the news is dominated by Coronavirus (COVID-19), we wanted to personally reach out and let you know that we are vigilantly implementing enhanced protocols to ensure your safety when visiting our dealership. Every day, we closely monitor and analyze developments and statements from local, national and international health agencies, and we are taking actions to comply with their directives which are based on facts and medical science. 


There is nothing more important to us than making sure we manage this situation as effectively as possible, so you continue to feel confident visiting our dealership. Our senior management team meets daily and will continue to make decisions on how we can further improve our programs and actions to help protect customers and employees. The health authorities tell us that, to prevent the spread of Coronavirus, we must: wash hands frequently, heighten cleaning practices, avoid contact with sick people and stay away from work when ill. All our actions are focused in these areas.


Here's where we are at this time:

  • We are reminding employees through multiple channels about washing hands often. We are talking to them about it, providing additional literature, and providing additional hand sanitizer dispensers as well.
  • For guests, we are providing more hand sanitizer dispensers across our businesses in high visibility and high traffic areas. We are also increasing our reserves of hand sanitizers for use by our customers and employees over an extended period.
  • We are buying more cleaning and disinfectant supplies. We are increasing the frequency of cleaning high-touch surfaces in public areas with additional staffing.
  • We are reinforcing training procedures to ensure cleaning processes are implemented properly by our employees.
  • If an employee appears to be suffering from flu-like symptoms, they will be asked to promptly seek medical attention and to remain at home until they are free of symptoms.
  • We are encouraging customers who are ill to seek medical attention and to avoid public exposure as much as possible. Please avoid our businesses if you are experiencing flu-like symptoms and call to cancel any existing appointments. We will be happy to re-schedule for a future date.

We appreciate your business and loyalty to Sternberg Ford. We are committed to implementing recommendations from the health authorities to give you peace of mind as you visit us now and in the future. The health and safety of our customers and employees will always be our most important consideration, especially in these challenging circumstances.

Best Regards,

 

Management Team

Sternberg Ford